LGO Individual Decisions

Summary: We will not investigate Mr X’s complaint that his property has been damaged by Council-owned trees. This is because his complaint is late and we have seen no reason why he could not have complained to us much sooner.

Summary: We will not investigate this complaint about the Council’s actions concerning a new housing development close to Mrs X’s home. Her complaints are too late, and we have seen no reason why she could not have complained to us much sooner. Also, there is not enough evidence of fault in the way the Council dealt with her complaint about a lack of enforcement of the permit restrictions on the road where she lives.

Summary: We will not investigate this complaint about the educational provision made for Miss X’s child. There is not enough evidence of fault by the Council in matters up to December 2024 to warrant our further involvement. After that, Miss X had a right of appeal against the Education Health and Care Plan the Council issued it would have been reasonable to use.

Summary: We will not investigate this complaint about the Council’s response to reports of antisocial behaviour. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about how the Council has dealt with a possible breach of planning control. This is because the complainant has not suffered significant injustice.

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to install parking bays near her home. There is insufficient evidence of fault to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s decision not to adapt a loft for Mr X’s daughter. This is because there is insufficient evidence in the Council’s decision making.

Summary: It was not fault for the Council to request details of Mrs X’s previous expenditure before it decided her eligibility for financial assistance with care home costs. The Council gave timely information about respite charges based on the information provided by Mrs X’s family.

Summary: We will not investigate Mrs X’s complaint that the Council refused to remove a tree outside her home. This is because there is insufficient evidence of fault.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to do works to a junction near where he lives to help pedestrians, how it made that decision and replied to his complaint. There is not enough evidence of Council fault and insufficient significant personal injustice caused to Mr X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core matters giving rise to the complaint.

Summary: We will not investigate this complaint about the Council’s refusal to install an H-bar marking on the road outside Miss X’s property.

Summary: We will not investigate this complaint about the care Mr X’s mother in law received at her care home before she passed away in September 2023. This is because the complaint is late and there are no good reasons to consider it now.

Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to consider his complaint until after court proceedings have concluded.

Summary: We will not investigate Mrs X’s complaint the Council named an unsuitable school in her child’s Education, Health and Care Plan. This is because it is reasonable to expect Mrs X to use her right of appeal to the SEND Tribunal. An investigation by the Ombudsman could not give Mrs X the outcome she wants.

Summary: We will not investigate this complaint about communication from an adult social care social worker. This is because there is not a significant enough injustice to justify our involvement.

Summary: Ms X complained the Council failed to provide her child with alternative education when they did not attend school and did not follow statutory timescales following a phase transfer review of her child’s Education, Health and Care (EHC) Plan. I have found no fault in the way the Council decided Ms X’s child was fit to attend school and that alternative education was not required. There was a two-week delay in amending the Plan and incorrect advice about timescales was given. The Council will apologise and make service improvements to prevent a recurrence of this fault.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s health and safety concerns at the workplace. There is insufficient evidence of fault which would warrant an investigation

Summary: Mrs X complained about the way Rosedale Care Services (Yorkshire) Limited responded to her concerns about the incident which happened to her mother when she was receiving residential care in the Sycamores Care Home. We found fault with the Council for not ensuring the care provider, delivering services on its behalf, kept proper records. This caused injustice to Mrs X and her brother. The Council has agreed to apologise and request some service improvements from Highgate Care Services Limited, which succeeded Rosedale Care Services (Yorkshire) Limited.

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide free home to school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Summary: We will not investigate this complaint about the brightness of street lighting because it is late without good reason to exercise discretion to investigate it now.

Summary: We will not investigate this complaint about a missed bin collection. There is nothing worthwhile to be achieved through further investigation.

Summary: We will not investigate Mr X’s complaint about Council Tax billing and a warning issued by the Council over his communications with it. There is not enough evidence of significant injustice or fault to warrant an investigation.

Summary: We cannot investigate this complaint about a social worker sharing information with a family support worker relating to Miss X’s contact with her children. The law prevents us from investigating anything that is or has been the subject to the conduct of court proceedings.

Summary: Miss X complained the Council failed to ensure her child D received suitable alternative education when out of school and delayed in reviewing their Education, Health, and Care Plan. There was no fault in how the Council considered its duty to provide alternative education. However, it did delay a review of D’s Education, Health, and Care Plan which caused Miss X distress. Miss X also complained the Council ended D’s Child in Need Plan when she felt the family still needed support. There is not enough evidence of fault to justify the Ombudsman investigating this issue further. However