LGO Individual Decisions

Summary: We will not investigate Mrs X’s complaint about the Council not having its own pest control service so not dealing with rats at her property. There is not enough evidence of fault by the Council to warrant us investigating. We also cannot achieve the outcome Mrs X wants.

Summary: We will not investigate Mr X’s complaint about the Council’s lack of actions in relation to a tree outside his property which is causing damage to his property. This is because there is insufficient evidence of fault by the Council and a further investigation would not lead to a different outcome.

Summary: We will not investigate this complaint about verge maintenance because there is not enough evidence of fault to justify investigation.

Summary: We will not investigate this complaint about the Council’s failure to protect Mrs X from planning harm caused by her neighbour’s development. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.

Summary: I find fault and delay by the Council in securing special educational provision. Z has missed out on specialist therapy and other support for over two terms. This is an injustice. The Council has agreed to apologise, make a symbolic payment and service improvements. The complaint is upheld.

Summary: We will not investigate this complaint about the Council closing the gate to a cemetery early. The injustice arising from the alleged fault is not significant enough to warrant our continued involvement.

Summary: We will not investigate this complaint about the Council’s response to an incident involving Mr X. This is because the Council has investigated and

Summary: We will not investigate this complaint about a missed bin collection. The claimed injustice is not significant enough to warrant our involvement. Additionally, we cannot achieve the outcome sought by Miss X.

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. The delay by the Council was not significant enough to warrant our involvement. If Ms X was unhappy with the content of the plan it was reasonable for her to appeal to the First-tier Tribunal (Special Educational Needs and Disability).

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

Summary: We will not investigate this complaint about council tax. We cannot investigate the issue of the summons. Miss X can appeal to the Valuation Tribunal regarding an exemption.

Summary: We will not investigate Mr X’s complaint that the Council’s bin men are leaving the bins in unsuitable places after emptying them. This is because we do not consider he has suffered a significant personal injustice to warrant our involvement.

Summary: We will not investigate this complaint about the Council’s decision not to remove an abandoned vehicle. The claimed injustice is not significant to warrant our involvement.

Summary: We will not investigate Miss X’s complaint about delays in securing an educational placement for her child. This is because further investigation would not lead to a different outcome.

Summary: We will not investigate Mr X’s complaint that the Council refused his request to provide him with a larger recycling bin. The Council has now provided Mr X with a larger bin, and an investigation by the Ombudsman is unlikely to achieve anything further.

Summary: We will not investigate Miss X’s complaint the Council has charged for her late father’s care placement. There is not enough evidence of fault by the Council to warrant our involvement. In addition, there is no remaining significant injustice caused by fault in the Council delaying completing a financial assessment.

Summary: We will not investigate Ms X’s complaint about a partially missed refuse collection. This is because the matter has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.

Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.

Summary: We will not investigate this complaint about the Council failing to request an amendment before refusing a planning application. There is insufficient evidence of fault.

Summary: We will not investigate Miss X’s complaint about suffering light pollution. This is because it is unlikely we would find fault.

Summary: We will not investigate Mr X’s complaint about occupational therapy input during the Disabled Facilities Grant application process in 2022. The complaint is late and there is no good reason to investigate now.

Summary: We will not investigate this complaint about the Council’s decision not to provide more bins to Miss X’s building. This is because there is not enough evidence of fault to warrant an investigation.

Summary: Mrs X complained the Council failed to provide her child, Y, with alternative educational provision and support when they struggled with attending school. There was no fault by the Council.

Summary: We will not investigate this complaint about the Council’s contribution to an assessment for Continuing Healthcare funding. This is because further investigation would not lead to a different outcome.