LGO Individual Decisions

Summary: We cannot investigate this complaint about a moving traffic penalty charge notice or what happened at the appeal. Since Mr X appealed to the independent tribunal against the PCN, this matter is no longer within our remit.

Summary: We will not investigate Mr X’s complaint about a care needs review. There is insufficient evidence of fault and injustice.

Summary: We will not investigate Miss X’s complaint about the Council’s safeguarding involvement regarding her family in 2021. The complaint is late.

Summary: We will not investigate this complaint about the Council’s delay in completing its financial assessment of Mrs Y. This is because the delay has not caused significant enough injustice to justify our involvement.

Summary: We will not investigate this complaint about the actions of a social worker when Mr X was approaching discharge from hospital. There is insufficient evidence of fault to justify investigation.

Summary: We will investigate Miss X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect her to take the matter to the Information Commissioner’s Office.

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s case. The issues raised are closely related to matters that have been the subject of court proceedings. The existence of court action creates a permanent and absolute legal bar preventing us from investigating the matter. We also cannot achieve the outcome Mrs X wants.

Summary: We will not investigate Mr B’s complaint that his home has been flooded due to the Council’s failure to maintain drains in the local area. This is because it is reasonable for Mr B to pursue his compensation claim at court if needed.

Summary: We will not investigate Mr X’s complaint about how the Council has treated him. There is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the Council’s decision to charge for a replacement bin. This is because there is insufficient evidence of fault causing the complainants a significant enough injustice.

Summary: We will not investigate this complaint about the Council’s refusal to pay the full cost of the complainant’s care. This is because the matter has been to court.

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

Summary: We cannot investigate Mrs X’s complaint about the Council’s section 7 court report. We have no jurisdiction to look at matters subject to court proceedings.

Summary: We will not investigate Ms X’s complaint the Council failed to review her child’s Education, Health and Care Plan within the legal timeframe. Any fault has not caused a significant enough injustice to justify our involvement.

Summary: We cannot investigate this complaint about the Council’s actions in respect of Mr X. The matters complained of are closely linked to the conduct of court proceedings concerning the care of a child.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Summary: We will not investigate this complaint about Council tax banding because it is a complaint against a body out of jurisdiction.

Summary: Mrs X complained on behalf of a local resident’s group about the way the Council granted planning permission for a new business development operating 24 hours a day.

Summary: We will not investigate this complaint about the Council’s handling of child protection concerns. The Council has already apologised for an error it made and offered to record Mr X’s views on its records. We cannot achieve anything further and cannot give Mr X the outcome he wants.

Summary: We will not investigate Mr X’s complaint that the Council wrongly recorded his name on his son’s birth certificate. This is because there is not enough evidence of fault by the Council or to show its actions caused the injustice Mr X claims.

Summary: We cannot investigate this complaint about the Council’s treatment of Mr X in its response to the safeguarding concerns he raised about the care of his children. The matters complained of are not separable from matters concerning who is best placed to care for and have contact with the children. These matters have been or could reasonably have been raised during court action.

Summary: Mr X complains the Council did not properly gather and consider information during a safeguarding enquiry, and the Council concealed and obstructed his attempts to provide further evidence. The Ombudsman finds fault with the Council for how it managed communication with Mr X. However, the Council has already recognised and remedied this in its complaint response, and therefore no further remedy is warranted.

Summary: Mr X complained about the way the Council dealt with Z’s Education, Health and Care Plan and education and special educational needs provision. We have found fault by the Council in: failing to make alternative provision for Z from January to March 2023; deliver Z’s SEN provision from January to July 2023; and complete the EHC Plan review process within the statutory timescales. This fault caused injustice. The Council has agreed to remedy this by: apologising; making payments to reflect the distress and worry caused and the impact on Z of the missed provision; issuing the final amend

Summary: Ms X complains about flaws in hospital discharge, communication and complaint handling by an integrated discharge team working for Warrington & Halton Hospitals NHS Foundation Trust and Warrington Council. We have decided not to investigate this complaint as it does not meet the tests set out in our Assessment Code.

Summary: Ms X complains about flaws in hospital discharge, communication and complaint handling by an integrated discharge team working for Warrington & Halton Hospitals NHS Foundation Trust and Warrington Council. We have decided not to investigate this complaint as it does not meet the tests set out in our Assessment Code.