LGO Individual Decisions

Summary: We cannot investigate Mr B’s complaint about the Council’s handling of works to a path which serves his property and a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with a safe and reasonable refuse collection. This is because the complaint is late.

Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.

Summary: We cannot investigate this complaint about the Council’s response to Ms X’s complaint about a damaged fence. The complaint is not within our legal remit as it relates to the Council’s actions as a provider of social housing.

Summary: X complained about the Council’s decision not to take further enforcement action. We ended our investigation as it was unlikely to result in a finding of fault, a remedy for X or any other meaningful outcome.

Summary: X complained the Council failed to protect their amenity when it approved a planning application for an extension to their neighbour’s home. X said this will lead to a loss of light and an overbearing impact on their home. We found fault in the way the planning decision was made that might happen again. The Council agreed to carry out a review to consider whether changes are needed for its working practices and procedures.

Summary: Mr X complains about the time taken to validate and determine his planning applications by the Council. Mr X said it has taken the Council significantly longer than average and says the Council discriminated against him. Mr X also complains about how the Council handled his complaint. We have concluded our investigation having made a finding of fault by the Council. Although we could not see any evidence Mr X had been discriminated against, the Council could have better handled Mr X’s complaint. The Council has agreed to the recommendations proposed.

Summary: Mr X has complained that the Council has failed to take action to prevent his neighbour operating a car repair business from his home. We have not found significant fault in the way the Council has responded to his concerns.

Summary: We will not investigate Mr X’s complaint about the Council’s planning decision-making process on two applications for new developments near a Grade I Listed property. There is not enough evidence of fault in how the Council considered residents’ objections to the developments, or in how it dealt with possible restrictions on the car park land’s use, to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.

Summary: We will not investigate this complaint about the Council’s decision not to act on a breach of planning control on a listed building. There is not enough evidence of fault in the Council’s actions to justify an investigation and further investigation would not lead to a different outcome.

Summary: We cannot investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed to the Planning Inspector.

Summary: Mr X complained about the Council’s decisions relating to development behind his home, which he said affects his amenity. We did not investigate this complaint further because we are unlikely to find fault, recommend a remedy or achieve any other meaningful outcome for Mr X.

Summary: We will not investigate this complaint about the Council’s decision to close a swimming pool or about how it has dealt with a planning application for the site. The decision to close the pool was made too long ago and I see no reason why a complaint about this could not have been made sooner, and there is no evidence of fault in how the Council considered the subsequent planning application for the site.

Summary: We will not investigate this complaint about the suitability of accommodation offered by the Council to Mr X under its homeless duty. It is reasonable for him to ask for a review of the Council’s decision and to exercise his right of appeal to the court if this is unsuccessful.