LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 5 results matching "West Midlands Combined Authority"

West Midlands Combined Authority (25-010-589)
Other Categories Other
Decision date: 8 Jan 2026
Subject: Commercial And Contracts
Summary: We will not investigate Mr X’s complaint about the West Midlands Combined Authority’s decision not to approve his application for funding for an investment project. This is because there is not enough evidence of fault to warrant an investigation.
West Midlands Combined Authority (23-008-291)
Transport And Highways Other
Decision date: 9 Jul 2024
Subject: Street Furniture And Lighting
Summary: We will not investigate this complaint about the Authority’s refusal to remove or relocate a bus stop outside Mr X’s home. There is insufficient evidence of fault to warrant an investigation.
West Midlands Combined Authority (24-002-866)
Benefits And Tax Other
Decision date: 4 Jun 2024
Subject: Council Tax
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal and there is no evidence of fault by the Council. Any legal challenge is a matter for the courts.
West Midlands Combined Authority (22-006-428)
Transport And Highways Other
Decision date: 29 Aug 2022
Subject: Other
Summary: We will not investigate Mr X’s complaint that West Midlands Combined Authority has failed to provide concessionary travel passes to his son’s carers to assist disabled people to use public transport. This is because there is no requirement for the Authority to issue passes to carers and the substantive issue concerns the cost of meeting his son’s adult social care needs, which are the responsibility of his local county council.
West Midlands Combined Authority (25-014-172)
Transport And Highways Upheld
· West Midlands Combined Authority
Subject: Public Transport
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%