LGO Individual Decisions

Summary: We will not investigate this complaint about the Council’s refusal to buy back Ms X’s leasehold property under its buy-back scheme. This was a private sale matter and there is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor in connection with a planning application. This is because there is not enough evidence of fault.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate this complaint about the Council handling of two parking tickets. This is because Ms X has already used her right to take the matter to the Traffic Enforcement Centre and the law says we cannot investigate it.

Summary: We cannot investigate this complaint about a parking ticket. This is because the complainant has used his right to submit a witness statement to the Traffic Enforcement Centre.

Summary: We will not investigate Miss X’s complaint about a personal budget form she was asked to sign. This is because there is insufficient evidence of fault causing Miss X an injustice.

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his requests for information. This is because the Information Commissioner is better placed to deal with the matter.

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s street trading licence application. This is because the Council’s actions did not cause Mr X significant injustice.

Summary: We will not investigate this complaint about the Council’s communication about elective home education. There is not enough evidence of fault to justify us investigating. For the remainder, the law prevents us from investigating complaints about what happens in schools and the Information Commissioner is better placed to consider the part of the complaint about data protection.

Summary: We will not investigate Mrs X’s complaint about delay in reviewing her child’s Education, Health and Care (EHC) Plan. The Council have offered a suitable remedy, and it would be reasonable for Mrs X to appeal to the tribunal about the contents of the plan. Parts of Mrs X’s complaint are also late.

Summary: We will not investigate Mr X’s complaint about noise and odour from a bakery. This is because we could not add to the response the Council has already provided.

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Summary: We will not investigate Miss Y’s complaint about the actions of the Council’s children’s and housing services. The law prevents us from investigating complaints about the start of court action or what happened in court, and

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s care needs. This is because the Council has already remedied any injustice Mr X suffered during its complaints process.

Summary: We will not investigate Mr X complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement.

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness and housing register applications. This is because the matters complained about did not cause her sufficient injustice to justify our involvement.

Summary: We will not investigate this complaint about the Council’s communications with Mrs X about street trading fees as part of the complaint is made late and there are not good reasons to investigate now and there is insufficient evidence of fault or fault causing Mrs X a significant injustice to justify our further involvement.

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action regarding Mr X’s reports of anti-social behaviour and its failure to make reasonable adjustments for Mr X’s disability. This is because the complaint is late and there is no good reason to exercise discretion. In addition, the Council has investigated and put forward appropriate remedies; an investigation into this matter would not lead to a different outcome for Mr X.

Summary: We will not investigate this complaint about the Council’s failure to prevent dampness spreading through a party wall with one of its properties. This is a civil matter and it is reasonable for the complainant to take the matter to the courts or the Housing Ombudsman if the Council is their freeholder.

Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s medical conditions when he applied for a change in banding on medical grounds. This is because the matters complained about are currently being raised in court.

Summary: We will not investigate this complaint about Miss X not being directly offered a property by the Council. This is because we are unlikely to find the Council caused significant injustice.

Summary: We will not investigate this complaint that the Council misled the complainant about the date a penalty charge notice was to be paid. This is because it is unlikely we will find fault by the Council or fault causing the complainant a level of injustice that would warrant our further involvement.

Summary: We cannot investigate this complaint about the Council’s adult safeguarding involvement in relation to Ms Y’s proposed marriage. The law prevents us from considering matters that have been considered in court.

Summary: We will not investigate this complaint about the Council’s decision about Ms X’s housing priority. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. We will not investigate the rest of Ms X’s complaint because there is not enough evidence of fault by the Council to warrant our involvement.

Summary: We will not investigate this complaint about Enforcement action relating to Penalty Charge Notices because we are satisfied with the actions the Council has proposed to take.