LGO Individual Decisions

Summary: Mr X complains about the Council’s handling of Mr Y’s discharge from hospital. Mr X complains the Council did not properly complete Mr Y’s capacity assessment and arranged an unsuitable discharge care plan. Mr X says this put Mr Y at risk and impacted his physical health. We find no fault with the Council’s handling of the capacity assessment. However, we do find fault with the Council’s decision-making in the discharge care planning process. The Council has agreed to apologise to Mr X and take service improvement action.

Summary: There was fault by the Council. It did not act soon enough to resolve Mrs X’s risk of social isolation when she had to live in part of a care home without other residents. Her son, Mr Y has acted on her behalf and this caused him distress. The Council is now regularly reviewing Mrs X’s care needs, and has increased her opportunities to socialise. The Council should also apologise to Mr Y for its lack of more urgent action.

Summary: We will not investigate this complaint about roadworks because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate

Summary: We will not investigate this complaint about what the Council recorded about Mr X. Another agency is better placed than us to consider complaints about data inaccuracy.

Summary: We will not investigate Ms X’s complaint about the Council's lack of response to Police contact in 2024 supporting her need to move. There is insufficient evidence of fault in its assessment of her housing priority and an investigation is unlikely to lead to a different outcome.

Summary: We will not investigate this complaint about the Council refusing free home-to-school transport for Mrs X’s child. This is because the Council has recently decided to provide the transport. An investigation would not achieve anything further for Mrs X.

Summary: We will not investigate this complaint about the Council’s regeneration of a town centre. There is no worthwhile outcome achievable from us investigating.

Summary: We have completed our investigation into the school admissions panel’s decision not to offer Miss X’s child a school place. This is because we find no fault in the way the panel made its decision.

Summary: We will not investigate this complaint about council tax payments. This is because there is not enough evidence of fault by the Council to justify an investigation.

Summary: We will not investigate this complaint about the Council’s decision not to progress Mr X’s representations under the three-part children act procedure. It is unlikely we would find fault.

Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control and a retrospective planning application. This is because part of the complaint is late, and the complainant had the right to appeal to the Planning Inspector. It is unlikely we could add to the Council’s response in relation to the remaining issues complained about.

Summary: We will not investigate X’s complaint about the Council’s school’s admissions appeal panel refusing their appeal. It is unlikely we would find fault which caused X to lose out on a school place.

Summary: We will not investigate this complaint about the Council’s enforcement activity against X. There is no evidence X has suffered a significant injustice and there is no worthwhile outcome achievable by us investigating.

Summary: We cannot investigate this complaint about a court report. The law prevents us from investigating anything that has or is the subject of court proceedings.

Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.

Summary: Mr X complained about the Council’s children’s social care service. We have discontinued our investigation, because the Council has not yet provided Mr X with its final complaint response.

Summary: There was fault in the Council’s delay in sending an invoice and in the information it provided to Mr D and his family on what the cost of a care package would be. This meant that Mr D and his family did not have the necessary information to make informed decisions about the care package. The Council has agreed to apologise, to cancel a proposed invoice and has agreed a service improvement.

Summary: Mrs X complained the Council refused to provide her child with school transport. She said the Council did not consider her child’s special educational needs and behavioural issues which mean it is dangerous and impossible for them to walk to school, even when accompanied. Mrs X said this caused unnecessary and avoidable distress, worry and frustration. We find the Council at fault and this caused injustice. The Council has agreed to make a fresh decision.

We will not investigate this complaint about highway repairs because it is reasonable to expect Mr X to go to court about the matter, which is better placed to consider the complaint.

Summary: We will not investigate this complaint about how the Council carried out a stage 2 investigation under the statutory children’s complaint procedure. This is mainly because there is insufficient evidence of fault and we could not add to the Council’s investigation.

Summary: We will not investigate this complaint that the Council libelled the complainant. We cannot determine whether the Council libelled the complainant or should pay compensation. These are matters for the courts.

Summary: Ms X complained the Council failed to provide suitable education for her child following their exclusion from school in November 2022. We found fault with the Council delaying putting in place alternative provision of education from 12 September 2023 until 25 September 2023. The Council agreed to apologise to Ms X and pay her £200 in recognition of for her child’s missed education.

Summary: We will not investigate Dr X’s complaint the Council refused to cancel a financial penalty for failing to have a satisfactory Energy Performance Certificate at his rental property. This is because it was reasonable for Dr X to use his right of appeal to a residential property tribunal, and we will not consider the matter instead.

Summary: Mr X complained about the Council’s investigation of his complaint about noise from a food and music venue. There was no fault in the Council’s investigation of the complaint. The remedy offered by the Council during its complaints procedure for the delay in responding to the official complaint remedied the injustice.

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to further enforce against unauthorised development on land in his area. There is not enough evidence of fault in the Council’s enforcement decision-making to warrant an investigation. Even if there were fault, the matters complained of do not cause Mr X sufficient significant injustice to justify us investigating.