LGO Individual Decisions

Summary: We will not investigate this complaint about accuracy of information held by the Council. The Information Commissioner is better placed to consider and decide Mr X’s complaint.

Summary: We will not investigate this complaint about the actions of an officer at a planning committee meeting. The meeting took place in 2023 and it is too late to complain about this now. Mr X also complains the Council failed to take enforcement action on reports of breaches of planning control. We have not seen enough evidence of fault to justify an investigation on this matter.

Summary: We will not investigate this complaint about the Councils refusal to accept X’s complaint about the conduct of a councillor. X raised the complaint anonymously and there is no worthwhile outcome achievable because it is unlikely we could carry out an effective investigation.

Summary: Mr X complained about the needs assessment carried out by the Council into his daughter’s care provision. He says that it was not completed in line with the Council’s own policy and procedures and changed the level of support in place for his daughter. We found the Council at fault. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused. It has also agreed to complete a reassessment into the carer’s support plan.

Summary: We will not investigate Miss X’s complaint that the Council has failed to maintain a drain, leading to damage to her property. This is because it is reasonable for Miss X to pursue any claim for repair costs through the court.

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Summary: We will not investigate this complaint about access to information. The Information Commissioner is better placed to deal with this matter.

Summary: We will not investigate Miss X’s complaint about the Council decision to allocate the adjoining property to a resident with health issues. This is because there is not enough evidence of fault to justify an investigation.

Summary: Mr X complained the Council failed to properly notify him of a planning application on a neighbouring property which prevented him from making objections, and subsequently wrongly approved two planning applications which has had significant negative impacts on his wellbeing, his farm and its visitors, the greenbelt and the wider environment. We find the Council at fault for not putting up a site notice to publicise the application, which caused no injustice, and no fault with the Council’s decisions to approve the applications.

Summary: Mrs X complained the Council misinformed the family about Mrs Y’s care options and funding, and incorrectly sent a significant invoice for third party top-up fees. We found the Council was not at fault over the information and support it gave about Mrs Y’s care arrangements and responsibility to pay. However, the Council was at fault for failing to maintain proper oversight of the funding arrangements. This caused confusion, worry and distress which the Council agreed to remedy.

Summary: We will not investigate this complaint about how the Council responded to reports of dust nuisance. This is because there is not enough evidence of fault to justify our involvement.

Summary: We will not investigate this complaint about the reimbursement of costs for privately obtained therapy reports because the complainant has used her right to appeal to the Tribunal which places the complaint outside our jurisdiction.

Summary: We will not investigate how the Council dealt with Mr X’s complaint about the conduct of a councillor as it is unlikely we will find fault by the Council.

Summary: Mrs X complained the Council failed to provide her son with education after they moved into the area. The Council was at fault. Mrs X’s son, who has special educational needs, was without education for three months and received part-time education for approximately five further months. The Council has agreed to take steps to remedy their personal injustice.

Summary: Ms F complained the Council failed to deliver her daughter’s (Y) education as set out in her Education, Health and Care Plan, provided insufficient alternative provision, and communicated poorly. We did not find fault by the Council in how it reached its views about Y’s education and the amount of alternative provision it offered. It was at fault for some poor communication, which caused Ms F some distress and uncertainty. The Council agreed to apologise to acknowledge the impact this had on Ms F.

Summary: We will not investigate this complaint that the Council failed to make educational provision for the complainant’s child while she was unable to attend school. There is insufficient evidence of fault on the Council’s part to warrant our intervention.

Summary: We will not investigate Mr X’s complaint about his contact arrangements with his children. There is no evidence of fault to justify our involvement because the Council has not previously been involved in the arrangements for Mr X’s children. It would be reasonable for Mr X to ask the court to decide on and formalise his contact arrangements as neither we nor the Council have the power to do so.

Summary: We will not investigate Mr X’s complaint about the Council’s investigation of a nursery fee policy. There is insufficient evidence of fault to justify an investigation.

Summary: We cannot investigate Miss X’s complaint about the Council taking her money and wrongly accusing her friend of abusing her. This is because the complaint is closely related to her concerns which are being addressed by the Court of Protection. It is not in our jurisdiction to investigate relative matters which are subject to legal proceedings.

Summary: We will not investigate this complaint about an error in the Council’s bill for Mr X’s father’s care fees. This is because the Council has accepted its error, provided an explanation and apologised under its own complaints procedure. We would not achieve more than this if we were to investigate.

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Summary: There was fault by the Council, because of delays in its complaint handling and in its decision to open a planning enforcement investigation. The Council has agreed to apologise for this. However, a delay in sending formal confirmation of the enforcement investigation did not represent an injustice to the complainant; and we have discontinued our investigation, about the way the Council dealt with alleged breaches of a construction management plan, because we cannot make a meaningful finding.

Summary: We will not investigate Miss X’s complaint about the handling of her application for a school sixth-form place. This is because the school involved is no longer within our jurisdiction so an investigation could not achieve a worthwhile outcome.

Summary: We will not investigate this complaint from 2023 about the safety of a pedestrian refuge island. This is because the complaint is late and there are no good reasons for us to exercise discretion.

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.