LGO Individual Decisions

33,513 published decisions from the Local Government & Social Care Ombudsman (Jan 2022–Feb 2026). The Local Government & Social Care Ombudsman investigates complaints about councils and registered social care providers in England. Source: lgo.org.uk.

33,513
Total Decisions
11,687
Investigated
9,465
Upheld
81%
Upheld (of investigated)
Clear

Showing 12 results matching "Worcester City Council"

Worcester City Council (25-012-169)
Benefits And Tax Other
Decision date: 17 Sep 2025
Subject: Council Tax
Summary: We will not investigate this complaint about council tax banding. This is because we cannot investigate the decision made by the Valuation Office Agency.
Worcester City Council (25-006-584)
Transport And Highways Other
Decision date: 3 Jul 2025
Subject: Parking And Other Penalties
Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice (PCN) for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.
Worcester City Council (24-003-037)
Other Categories Upheld
Decision date: 28 Mar 2025
Subject: Leisure And Culture
Summary: Mrs B complained that the Council’s committee did not follow the correct procedure nor properly consider its decision to allow an off-road cycle track on a recreation ground near her house. Mrs B also complained that Members had not declared conflicts of interest. There was no fault in how the committee reached this decision, nor in the Members’ conduct. The Council took too long to respond to Mrs B’s complaints and it has apologised to her for this.
Worcester City Council (24-009-217)
Other Categories Other
Decision date: 1 Oct 2024
Subject: Councillor Conduct And Standards
Summary: We will not investigate this complaint about delay by the Council in responding to Mr X’s complaint that a councillor made antisemitic comments. This is because there is insufficient personal loss or harm to Mr X to justify our further involvement.
Worcester City Council (24-004-547)
Environment And Regulation Other
Decision date: 4 Jul 2024
Subject: Licensing
Summary: We cannot investigate Mrs B’s complaint about the Council issuing her with a financial penalty for alleged housing offences. This is because Mrs B appealed to the residential property tribunal.
Worcester City Council (23-021-077)
Planning Other
Decision date: 1 Apr 2024
Subject: Planning Applications
Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his planning application. This is because Mr B put in an appeal to the Planning Inspector.
Worcester City Council (22-007-603)
Environment And Regulation Other
Decision date: 22 Sep 2022
Subject: Other
Summary: We will not investigate this complaint about the Council’s decision to approve an application for a tenant to keep bees on his allotment plot. There is insufficient evidence of fault which would warrant an investigation.
Worcester City Council (22-000-636)
Transport And Highways Other
Decision date: 19 Apr 2022
Subject: Parking And Other Penalties
Summary: We will not investigate this complaint about a parking fine as Mrs X can appeal against it to the Traffic Penalty Tribunal.
Worcester City Council (21-015-423)
Other Categories Other
Decision date: 22 Feb 2022
Subject: Councillor Conduct And Standards
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint about a councillor’s conduct as there is not enough evidence of fault by the Council to warrant our involvement.
Worcester City Council (24-008-871)
Housing Not Upheld
· Worcester City Council
Subject: Homelessness
Worcester City Council (25-013-299)
Benefits And Tax Other
· Worcester City Council
Subject: Council Tax
Worcester City Council (25-013-246)
Housing Other
· Worcester City Council
Subject: Allocations
Upheld
9,465
LGO found fault with the organisation complained about.
Not Upheld
2,222
Complaint investigated but no fault found.
Closed / Other
21,826
Closed after initial enquiries, resolved early, or withdrawn.

Investigated Decisions Over Time

Excludes 21,826 closed after initial enquiries. Quarterly, by outcome.

Annual Complaints (LGO-wide)

Official annual statistics across all organisations

Year Received Investigated Upheld Upheld %
2024-25 39,320 8,596 7,104 82.6%

Decisions by Sector

Sectors by Upheld Rate

Which sectors have the highest upheld rate?

Sector Decisions Upheld Rate
Education 5,609 3,193 57%
Adult Care Services 5,168 2,094 41%
Transport And Highways 4,050 306 8%
Housing 4,021 1,407 35%
Planning 3,380 395 12%
Children S Care Services 3,280 792 24%
Environment And Regulation 3,201 592 18%
Benefits And Tax 2,378 405 17%
Other Categories 1,968 118 6%
Health 458 163 36%

Organisation Accountability

Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 11,687 investigated decisions (excludes 21,826 closed after initial enquiries). Benchmark: 81% average across all investigated decisions. Sparklines show annual decision volumes 2022–2026.

# Organisation Trend Investigated Upheld Not Upheld Upheld Rate vs avg
1 Care UK Community Partnerships Limited 10 10 0 100% +19pp
2 Three Rivers District Council 9 9 0 100% +19pp
3 Broxbourne Borough Council 7 7 0 100% +19pp
4 St Albans City Council 7 7 0 100% +19pp
5 Burnley Borough Council 6 6 0 100% +19pp
6 Runnymede Borough Council 6 6 0 100% +19pp
7 Adur District Council 5 5 0 100% +19pp
8 Rutland County Council 5 5 0 100% +19pp
9 Vale Of White Horse District Council 5 5 0 100% +19pp
10 Swindon Borough Council 23 22 1 96% +15pp
11 Somerset Council 129 122 7 95% +14pp
12 North East Lincolnshire Council 21 20 1 95% +14pp
13 Essex County Council 421 392 29 93% +12pp
14 Derbyshire County Council 136 126 10 93% +12pp
15 Blackpool Borough Council 14 13 1 93% +12pp
16 London Borough of Lambeth 153 140 13 92% +11pp
17 London Borough of Barking & Dagenham 59 54 5 92% +11pp
18 Warrington Council 13 12 1 92% +11pp
19 Eastbourne Borough Council 12 11 1 92% +11pp
20 London Borough of Southwark 139 126 13 91% +10pp
All-organisation benchmark 81%