Value for Money

Child Maintenance Client Funds Account 2021-22

Published 6 January 2023 2 recommendations nao.org.uk

Recommendations (2)

Source: NAO Recommendations Tracker
2
Accepted
1
Implemented
1
In Progress
2
NAO Confirmed
Child Maintenance Group - Client Funds Account
Rec 1 Accepted Implemented
maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected
Page 0, 0 Department for Work and Pensions
Child Maintenance Group - Client Funds Account
Rec 2 Accepted Work in Progress
allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases
Page 0, 0 Q1 2026-27 Department for Work and Pensions