Value for Money
Child Maintenance Client Funds Accounts 2020-21: 1993 and 2003 Schemes Account
Recommendations (3)
Source: NAO Recommendations Tracker
Department for Work and Pensions
Rec 1
Accepted
Implemented
For the 1993 and 2003 schemes, the Department should continue to review the service it is providing to parents and ensure that it:
• maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected;
Department for Work and Pensions
Rec 2
Partially Accepted
No Longer Relevant
• allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases; and
Department for Work and Pensions
Rec 3
Accepted
Implemented
• reviews its interpretation of the 2018 General Data Protection Regulations to ensure that it retains
records to meet its responsibilities to ensure adequate accounting records are retained and available for audit, in line with requirements of the Companies Act 2006 and National Archives guidance.