Value for Money

Child Maintenance Client Funds Accounts 2020-21: 1993 and 2003 Schemes Account

Published 17 December 2021 3 recommendations nao.org.uk

Recommendations (3)

Source: NAO Recommendations Tracker
2
Accepted
1
Partially Accepted
2
Implemented
3
NAO Confirmed
Department for Work and Pensions
Rec 1 Accepted Implemented
For the 1993 and 2003 schemes, the Department should continue to review the service it is providing to parents and ensure that it: • maintains adequate records and has a clear process to support parents who have concerns around the accuracy of arrears balances that are now being collected;
Page 19, paragraph 10, first bullet point
Department for Work and Pensions
Rec 2 Partially Accepted No Longer Relevant
• allocates sufficient resource to provide appropriate customer service and timely responses to queries and complaints on cases; and
Page 19, paragraph 10, second bullet point
Department for Work and Pensions
Rec 3 Accepted Implemented
• reviews its interpretation of the 2018 General Data Protection Regulations to ensure that it retains records to meet its responsibilities to ensure adequate accounting records are retained and available for audit, in line with requirements of the Companies Act 2006 and National Archives guidance.
Page 19, paragraph 10, third bullet point