Value for Money

Child Maintenance Clients Fund Account 2018-19

Published 30 January 2020 4 recommendations nao.org.uk

Recommendations (4)

Source: NAO Recommendations Tracker
2
Accepted
2
Partially Accepted
2
Implemented
3
NAO Confirmed
Department for Work and Pensions
Rec 1 Partially Accepted Implemented
To improve customer service, the Department should: • establish a clear process to support parents who are concerned that arrears balances now being collected are inaccurate; and
Page 20, paragraph 9, first bullet point
Department for Work and Pensions
Rec 2 Accepted No Longer Relevant
• ensure adequate records and systems are maintained until all arrears are written off or collected, and these schemes can be brought to a full close.
Page 20, paragraph 9, second bullet point
Department for Work and Pensions
Rec 3 Accepted No Longer Relevant
To enhance accountability, the Department should: • review its assessment of collectability of arrears relating to the 1993, 2003 and 2012 Schemes in light of its new powers; and
Page 20, paragraph 10, first bullet point
Department for Work and Pensions
Rec 4 Partially Accepted Implemented
• report its assessment of collectability transparently in the 2019-20 Accounts.
Page 20, paragraph 10, second bullet point