Value for Money

Driver & Vehicle Licensing Agency Annual Report and Accounts 2024-25

Published 17 July 2025 6 recommendations nao.org.uk

Recommendations (6)

Source: NAO Recommendations Tracker
Government Response Pending
The NAO has not yet recorded a response to these recommendations. NAO tracks whether departments are acting on its recommendations via its recommendations tracker. This report was published 17 July 2025.
Driver and Vehicle Licensing Agency
Rec 1 Response Pending
I recommend that, until a long-term solution is put into place, DVLA use the data it holds to produce the best estimate it can of the cost of VED non-compliance for reporting next year and include any limitations of its estimate in its reporting.
Page 112, Recommendations, point b
Driver and Vehicle Licensing Agency
Rec 2 Response Pending
I recommend that as part of developing and implementing its next compliance and enforcement strategy, DVLA: collect all relevant cost data on its compliance and enforcement activities to assess whether its current compliance and enforcement activities are cost effective and proportionate.
Page 112, Recommendations, point c, first bullet point
Driver and Vehicle Licensing Agency
Rec 3 Response Pending
I recommend that as part of developing and implementing its next compliance and enforcement strategy, DVLA: undertake a full evaluation of its performance and outcomes achieved against its 2022-2025 strategy and incorporate relevant findings into its plans for future activities.
Page 112, Recommendations, point c, second bullet point
Driver and Vehicle Licensing Agency
Rec 4 Response Pending
I recommend that as part of developing and implementing its next compliance and enforcement strategy, DVLA: explore potential wider behaviour trends that might affect VED revenue, for example understanding why the number of vehicles that have a Statutory Off-Road Notification (SORN) continues to increase.
Page 112, Recommendations, point c, third bullet point
Driver and Vehicle Licensing Agency
Rec 5 Response Pending
I recommend that as part of developing and implementing its next compliance and enforcement strategy, DVLA: explore a wider range of options to innovate and further improve VED compliance and enforcement, for example in how it may use new technologies; this could include engagement with other organisations, both government and private sector, that collect revenue to ensure that up-to-date best practice is considered.
Page 112, Recommendations, point c, fourth bullet point
Driver and Vehicle Licensing Agency
Rec 6 Response Pending
I recommend that DVLA and DFT develop a long-term approach for estimating reliably the cost of VED non-compliance to help DVLA target and deliver enforcement and compliance activity more cost-effectively and to enhance Parliamentary visibility of revenue lost to the taxpayer. This should include considering a range of options as to how they might achieve this.
Page 112, Recommendations, point a Department for Transport