Value for Money
Supporting mobile connectivity
Published 22 February 2024
9 recommendations
Department for Science, Innovation and Technology
Digital infrastructureDigital, data and technology
nao.org.uk
It is unclear whether a government programme to expand 4G coverage to 95% of the UK landmass by December 2025 will be delivered on time.
Recommendations (9)
Source: NAO Recommendations Tracker · PAC follow-up below
Department for Science, Innovation and Technology
Rec 1
Accepted
Implemented
DSIT and BDUK should ensure that their arrangements for oversight of MNOs
on the SRN programme enable effective decision-making. BDUK should ensure
that it receives timely and detailed financial and performance data across
the programme to allow it to monitor progress, have clear sight of reliable
forecasts, assess delivery risks, and obtain assurance about the likely outturn
costs. DSIT and BDUK should consider whether any further changes to the
grant agreement are required to facilitate information sharing, and whether
additional financial reviews are needed to understand and verify the reasons
for any increases in the cost of the programme.
Department for Science, Innovation and Technology
Rec 2
Accepted
Implemented
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should:
carry out a detailed analysis of the outcomes they are seeking to achieve from improving connectivity in remote areas and who will benefit, and use this analysis to determine the level of service required
Department for Science, Innovation and Technology
Rec 3
Accepted
Work in Progress
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...continue to work with Ofcom to improve processes for measuring coverage to ensure that 4G coverage data reliably reflect user experience, particularly in those remote areas covered by the SRN where Ofcom has carried out limited testing
Department for Science, Innovation and Technology
Rec 4
Accepted
Work in Progress
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...monitor how consumers and businesses are using 4G in SRN areas to ensure that intended benefits are being realised, and use this information to inform plans for supporting future connectivity
Department for Science, Innovation and Technology
Rec 5
Accepted
Implemented
DSIT and BDUK should ensure that there is sufficient focus on delivering the 4G performance that consumers and businesses need. They should...assess how any actions they take to address the affordability of the SRN programme affect outcomes for consumers.
Department for Science, Innovation and Technology
Rec 6
Partially Accepted
Work in Progress
As it develops the wireless infrastructure strategy, DSIT should...set out target dates for taking key decisions about the outcomes it is seeking, the connectivity that will be needed to realise them, and the input DSIT will need from other government bodies to deliver opportunities to use 5G in key sectors;
Department for Science, Innovation and Technology
Rec 7
Partially Accepted
Work in Progress
As it develops the wireless infrastructure strategy, DSIT should...determine the combination of enablers that will be required to deliver this connectivity (for example, 4G, wired connectivity, standalone 5G, other new technologies) and where they will need to be deployed to meet users? needs;
Department for Science, Innovation and Technology
Rec 8
Partially Accepted
Work in Progress
As it develops the wireless infrastructure strategy, DSIT should...collect the data needed to assess to what extent the market will meet the UK?s future connectivity needs, and the government funding that may be required
Department for Science, Innovation and Technology
Rec 9
Accepted
Work in Progress
As it develops the wireless infrastructure strategy, DSIT should...learn lessons from its experience on previous digital infrastructure programmes, including the risk that advances in technology coupled with the practical and commercial barriers to deploying infrastructure in remote areas could perpetuate the rural urban divide
Parliamentary Committee Follow-Up
The Public Accounts Committee examined this NAO report and published its own recommendations. The government responds to PAC recommendations via Treasury Minutes.
Thirty-Fifth Report - Supporting mobile connectivity
Public Accounts Committee
· 28 May 2024
· 15 recommendations