Supporting people to work through jobcentres

[DWP should take the following actions:] Assess the impact of the shortfall in work coaches on jobcentres? ability to provide the intended level of support, and use the findings from this assessment to inform: ? the design of its future operating model for employment support; and ? how it will manage the risk of not being able to meet future demand for its reformed services.

[DWP should take the following actions:] Strengthen accountability for, and performance management of, jobcentres, with the aim of maximising their contribution to the government?s overall ambition of an 80% employment rate, by: ? setting out the management information it will use to monitor jobcentres? performance; ? using the results of its monitoring to identify and share good practice from jobcentres that are performing strongly in order to drive up overall performance; and ? improving how it measures and reports outcomes, with metrics covering factors such as the sustainability and quality of employment.

[DWP should take the following actions:] Through a comprehensive evaluation programme, build on its evidence base about the effectiveness of its support model, and set out: ? how its evaluation findings support changes to its services; and ? its plan to incorporate evaluation throughout the process of making changes to the system of employment support, including through phases of development and testing and through post-implementation review.