The BBC World Service’s savings programme

Consider how it can make better use of its extensive data on audience reach, such as the insight this can provide into audiences switching from traditional to digital platforms, to refine its assumptions about audience behaviour and ensure examples of good practice and learnings can be applied across multiple language services;

Ensure that future savings and transformation programmes have clear non?financial metrics, or set out why it is not appropriate to do so, from the outset, which are then tracked during implementation.

Review the level of documentation and options considered by key decision?makers to ensure that planned changes being reviewed are likely to represent best value for money and provide sufficient clarity for why decisions were made.

Update its cost and monitoring systems to enable better linking of cost information, outputs (such as amount of content produced) and audience outcomes to support a more granular picture of value for money across the World Service portfolio.