Independent investigation: Keith Drummond, Perivale (2010)

The PCT should review Mr Z’s former GP’s training and management systems to ensure that his frontline administrative staff understand when to escalate issues to him and how to communicate with patients and relatives and other professionals appropriately. Read more The PCT should review Mr Z’s former GP’s training and management systems to ensure that his frontline administrative staff understand when to escalate issues to him and how to communicate with patients and relatives and other professionals appropriately. Show less

The trust and local authority must ensure that their human resources policies include processes setting out how immediate action can be taken to deal with clinical or social work staff who are reported as posing a risk to patient/client safety. … Read more The trust and local authority must ensure that their human resources policies include processes setting out how immediate action can be taken to deal with clinical or social work staff who are reported as posing a risk to patient/client safety. This may include re-allocation to a non-patient/client contact area, restriction of their work or if necessary suspension from work. The policy must also include how staff will be assessed and deemed safe to practice before they return to patient/client contact work. Show less

The trust should provide evidence to the PCT that the lessons learned as a result of the internal trust investigation are carried forward to the operational policies in the new team structures.