NHS in England Not Upheld Search on PHSO website

Kettering General Hospital NHS Foundation Trust

P-002798 · Report · Decision date: 16 July 2024 · View Kettering General Hospital NHS Foundation Trust scorecard
Complaint (AI summary)
Mrs P complained her late husband's care was substandard, specifically a delayed ECHO and unsafe discharge, which she believed contributed to his death.
Outcome (AI summary)
The complaint was not upheld. The ombudsman found no significant failings, concluding Mr P's discharge and lack of in-hospital ECHO were not mistakes.

Full decision details

The Complaint

2. We investigated the following:

‘Mrs P complains that the care her late husband, Mr P, received from the Trust between 4-8 May 2023 fell so far below the standard he had the right to expect that it caused, or at least contributed to, his death on 17 May 2023.

Specifically, the ECHO the Trust planned for him should have been done while Mr P was still in hospital, between 4-8 May 2023. Mrs P pointed out that he had a bedside ECHO when readmitted a week later so that, at least, could have been done before. Also, that Mr P was not well enough to be discharged when he was sent home on 8 May 2023 - he could barely walk - and should have been kept in hospital.

Mrs P is concerned that a delay in diagnosis and commencing appropriate treatment might have cost Mr P his life.

The outcomes Mrs P is seeking are to know whether mistakes were made (no ECHO during the first admission and unsafe discharge on 8 May) and whether those caused, or at least contributed to, Mr P’ death. If so, she wants that to be acknowledged by the Trust and service improvements to be made so the same thing is less likely to happen again to anyone else.’

Background

3. This brief background is only intended to place the key events related to this complaint in context, not to provide a full, chronological account of everything that happened.

4.Mr P was admitted on 3 May 2023 with shortness of breath, reduced mobility and appetite, and increased lethargy. He was diagnosed with a lower respiratory tract infection and heart failure and commenced on treatment for both. He was discharged on 8 May 2023 with plans to be followed up on an outpatient basis by both cardiology and respiratory. His condition deteriorated at home, and he was readmitted on 10 May 2023. He sadly died on 17 May 2023 (causes of death were 1a organ failure/1b decompensated heart failure/ 1c myocarditis)

Findings

Should an ECHO have been done in hospital, between 4-8 May 2023?

8.Mr P was admitted with symptoms which were promptly and correctly identified by the Trust as possibly being related to heart failure. He was appropriately assessed on admission and the Trust made a reasonable diagnosis (of heart failure) based on the results of his initial investigations. There does not appear to have been any unreasonable delay in making the correct diagnosis. Our adviser indicated Mr P was then promptly, and appropriately, treated for heart failure with diuretics and beta blockers, pending further investigations.

9.Mrs P believes her husband should have had an ECHO before being allowed to leave hospital. The Trust’s own response acknowledged that it would have been preferable to do the test while Mr P was in hospital and we agree with that, so did understand Mrs Walters’ concern about this.

10.While we agreed it would have been beneficial to do the test sooner, while Mr P was still an inpatient, especially with the benefit of hindsight given the subsequent events, we think the Trust’s plan to perform the ECHO a few days later, on an outpatient basis, was also reasonable.

11.One of the relevant pieces of guidance in this context is NICE (NG106): ‘Chronic heart failure in adults: diagnosis and management’, published in September 2018. NG106 at section 1.2.8 states that echocardiography should be undertaken to exclude significant valvular disease. That means it was an appropriate test to do in Mr P’s case. But the guidance sets out no specific time scale for this to happen. The timing is therefore usually a question of assessing the clinical need/urgency and balancing that with availability. We say more about this in the next paragraph.

12.Another piece of relevant guidance is NICE (NG208): ‘Heart valve disease presenting in adults: investigation and management’, which was published in November 2021. NG 208 at section 1.1 describes when there is a need for echocardiography. Mr P met this criterion with him having symptoms and a murmur. So, an ECHO was appropriate. Section 1.1.3 of NG 208 covers the timing and describes when an urgent ECHO should be undertaken. Mr P did not meet the criteria for an urgent referral at that time as he did not have syncope (fainting or passing out), nor severe symptoms. However, urgent in this context is described as within 2 weeks and the plan was to arrange it for Mr P within that timeframe anyway.

13.That means the plan to do an ECHO was correct. There was no pressing need, clinically, for it to be done urgently, though the plan was to do it within the ‘urgent’ timeframe anyway. The correct clinical diagnosis of heart failure had already been made (following clinical assessments which we think were compliant with the General Medical Council’s ‘Good Medical Practice’ guidance)) and appropriate heart failure treatment had already been started.  It is not disputed by the Trust that it would have been better to do the test while Mr P was in hospital, but our view is that the Trust’s plans for follow up were reasonable too. Mr P was to be referred to cardiology for further assessment, with a suggestion that he be seen in the same day emergency medicine service for follow up and echocardiography and that was a reasonable plan.

Discharge from hospital

14.Mr P was admitted with shortness of breath on exertion which had lasted for two weeks prior to his admission. He was treated for a lower respiratory tract infection with oral antibiotics. On the day he was discharged, his observations were stable, and his oxygen saturation level was 96% on air, which indicated he was no longer suffering with shortness of breath. His blood test results were within normal ranges, and he was noted to be alert and orientated. In summary, his records indicated that his overall and respiratory condition seemed to have improved so there was no pressing need to keep him in hospital.

15.NEWS2 (National Early Warning System) is a tool widely used in the NHS to detect and respond to any clinical deterioration in adult patients. It is a key element of patient safety and improving patient outcomes. Mr P’s NEWS2 charts for 6-8 May 2020 show that all his scores were between 1 and 3 (meaning ‘low risk’). That means there was nothing in the way he was presenting that called for any escalation in his care. Having looked at Mr P’s records, our adviser indicated there was no indication of any worsening in his clinical condition.

16.Mrs P told us Mr Walters was still ‘very poorly’ when they went home. She questioned whether he was ‘alert and orientated’ and commented that he needed a wheelchair, assistance to get to the car and help to get upstairs when they get home. We do not question what Mrs P told us.

17.People are not kept in hospital just because they are unwell, or very poorly. People only remain in hospital when they cannot safely be discharged, or when they require treatment that can only be delivered in a hospital setting. Neither of those things appear to have applied in Mr P’s case, when the decision was made to discharge him on 8 May 2023. His notes show that he was independent of all activities of daily living while on the ward and was keen to go home. There is nothing to suggest that when Mrs P came to collect him any concerns were raised with the Trust about their ability to cope if he was discharged, although Mrs P commented to us that no one asked her about that.

18.The available evidence suggested to us that Mr P’s condition was stable, he was not being actively treated, he was keen to go home and there appeared to be no obstacle to that happening. The appropriate follow-up referrals had been made (to cardiology and respiratory), so we concluded there was no pressing clinical reason to keep him in hospital.

Our Decision

1. We found no significant failings in the care provided to Mr P. We concluded it was not a mistake to discharge him on 8 May 2023. We concluded it was not a mistake to let him go home on 8 May 2023 without performing an echocardiogram (ECHO) first, although we agreed with Mrs P and with the Trust’s view that it would have been better to perform that test while he was still in hospital. For those reasons, we decided not to uphold this complaint.

Other Decisions About Kettering General Hospital NHS Foundation Trust

P-004104 · 25 Sep 2025
Mrs K complains staff failed to find her father’s pancreatic cancer until it was at an advanced and untreatable stage.
Closed After Initial Enquiries
P-004033 · 17 Sep 2025
Mr L complained about the care Kettering General Hospital NHS Foundation Trust provided to his late father, Mr Y during …
Partly Upheld
P-003790 · 27 Aug 2025
Mrs I complains about care the Trust provided her sister in October and November 2021. She complains about delays in …
Closed After Initial Enquiries
P-003639 · 31 Jul 2025
Mr X complains the Trust misdiagnosed his wife's foot pain. He says there was a delay in diagnosing and treating …
Closed After Initial Enquiries
P-003348 · 24 Feb 2025
Miss G complains that in October 2023 the Trust caused a deep tissue burn to her baby son by not …
Closed After Initial Enquiries
View all decisions for this organisation →