South West Yorkshire Partnership NHS Foundation Trust

4. Miss P complains about aspects of the care and treatment provided to her by South West Yorkshire Partnership NHS Trust. Specifically, Miss P complains the Trust wrongly diagnosed her with emotionally unstable personality disorder (EUPD). Miss P says she was privately diagnosed with attention deficit hyperactivity disorder (ADHD), but the Trust did not recognise this diagnosis and stopped prescribing medication for it.

5. Miss P says she feels distressed and angry at the lack of support she has received from the Trust. She says she struggles with her mental health constantly and she feels suicidal.

6. Miss P would like the Trust to provide the treatment she needs and stop saying she has EUPD. She would like the Trust to be punished for what it has done to her.

7. Miss P was first referred to the Trust in 2012. It diagnosed her with EUPD in 2016. Miss P was diagnosed with ADHD by a private psychiatrist in 2017.

8. The Trust discharged Miss P in January 2021. It signposted Miss P to support services in her local area.

10. Before we decide if we should consider a complaint further, we look at what the complainant wants to achieve by bringing their complaint to us. We consider whether the outcome is achievable for us. If we cannot achieve the outcome, we may decide not to consider the complaint further.

11. We talked to Miss P about the outcomes she would like to achieve. She told us she would like the Trust to stop saying she has EUPD and provide treatment for the conditions she feels she does have. She says this includes ADHD, autism, and learning difficulties. She told us more about the difficulties she faces and how she believes the Trust does not support her as it should.

12. We have explained to Miss P that we cannot tell the Trust to change her diagnosis or what treatment to provide her. This is not our role.

13. Miss P also told us she would like the Trust to be punished for what it has done to her. Miss P gave us some specific examples, including how she feels it has treated her after she attempted suicide. We are sincerely sorry Miss P does not feel she has been supported in the way she needs.

14. We have explained to Miss P that we do not punish organisations. If we find an organisation has made a mistake, we can ask it to improve its services to avoid the same things happening again. We discussed with Miss P if this is something she would like to achieve, but she felt this would not help with her current situation.

15. As we are not able to achieve the outcomes Miss P is seeking, we have decided not to consider her complaint further.

16. We were very sorry to hear that Miss P feels the organisations the Trust signposted her to have not been able to provide the support she needs. We can see from the Trust’s complaint response that it remains available to try to help Miss P and that she can approach it if she feels she needs additional help and support. We hope Miss P will feel able to accept that offer and that she can obtain care that meets her needs.

17. We fully empathise with how Miss P is affected by her mental health. We can see how much work she has put into raising her complaint. Our decision is not intended in any way to diminish this or her experience. We hope our statement clearly explains the reason why we cannot consider the complaint further.

1. We have carefully considered Miss P’s complaint about South West Yorkshire Partnership NHS Foundation Trust (the Trust).

2. We have decided not to carry out a detailed investigation into Miss P’s concerns as we are not able to achieve the outcomes she seeks.

3. We thank Miss P for the effort she has gone to in bringing us her complaint. We know this has not been easy for her and we recognise our decision not to take further action may be disappointing.