Royal Devon University Healthcare NHS Foundation Trust

3. Mrs O complains Royal Devon University Healthcare NHS Foundation Trust between 15 May and 29 May 2023.

• failed to do appropriate investigations • attempted to wrongly discharge her when it was not clinically appropriate to do so

4. Mrs O says this experience has caused profound worry and distressed her and Mr O (her husband), which has caused them to lose faith in the Trust.

5. Mrs O wants the Trust to acknowledge the failings and apologise. Mrs O would also like service improvement and financial compensation.

6. Mrs O’s complaint is that the Trust failed to do appropriate investigations for pneumonia and attempted to wrongly discharge her when it was not clinically appropriate to do so.

7. We understood Mrs O has previously been offered £250 in financial remedy by the Trust before Mrs O approached us. We discussed this with Mrs O who explained she would be willing to resolve the matter but felt £250 was not an adequate remedy. We discussed this with the Trust, and they were keen to explore a resolution for this. They offered £400 financial remedy. Mr & Mrs O have confirmed this resolves the matter.

8. We are pleased to see the matter resolved and hope this allows Mr and Mrs O to feel reassured.

1. We have carefully considered Mrs O’s complaint about Royal Devon University Healthcare NHS Foundation Trust (the Trust). We were sorry to learn of the worry and distress she has described to us.

2. We are pleased to note this matter has now been resolved. This is because the Trust has agreed to provide Mrs O with compensation, and this is the outcome she was looking for by bringing her complaint to us.