North East London NHS Foundation Trust

3. Mr K complains about the care he received from North East London NHS Foundation Trust. He specifically complains the Trust’s social worker: • contacted him despite requests not to • threatened him with sectioning • obstructed his care plans from psychiatry and his GP.

4. Mr K says the Trust’s actions have left him without care and has made his health considerably worse.

5. As an outcome, Mr K is seeking support from a social or support worker to be put in place, and for effective communication from the Trust’s management team. He would also like for the social worker involved to be investigated for bullying and gross misconduct, and for them not to contact him.

6. The Trust’s social worker took over Mr K’s care in January 2024. He told us he felt unsupported and scared by them. He felt their attitude and actions had made his health worse.

9. Our Service Model Guidance outlines the reasons we may decide not to investigate a complaint. They include if the outcome sought by a complainant is not achievable through our investigative process.

10. Mr K is seeking support from a social or support worker, and effective communication from the managers. The outcomes we can generally achieve are apologies and service improvements. We can also, sometimes recommend a financial remedy.

11. We would not tell the Trust to provide specific care or treatment. We would not recommend the Trust put specific support or communication plans in place. Part of the reason for this is we are not able to assess Mr K’s care needs now and decide on behalf of the Trust, what the Trust should provide.

12. Mr K is also seeking disciplinary action for the social worker. We are not a regulator and would not be able to recommend such actions in relation to this individual.

13. We have asked Mr K if he would find recommendations such as an apology or service improvements sufficient to remedy his complaint, but he has not responded to us.

14. As the outcomes Mr K seeks are not achievable through our investigative process, we will not be considering Mr K’s complaint further. We understand this may be disappointing for him. We thank him for taking the time to contact us.

1. We have carefully considered Mr K’s complaint about North East London NHS Foundation Trust (the Trust). We have decided not to consider his complaint further. This is because we are unable to achieve his desired outcomes.

2. We were very sorry to hear of the circumstances of his complaint, and how distressing his experience at the Trust has been.