Department for Work and Pensions

3. Mr K complains that DWP has failed to implement a March 2021 Tribunal decision.

4. He says this has caused him financial difficulties, leading to homelessness and being unable to start an educational placement. He explains that it has led to problems obtaining a Blue Badge and that his mental and physical health have been significantly affected because of the stress and worry.

5. Mr K wants DWP to make all back payments due to him and make payments going forward. He seeks compensation of £430,000.

6. Mr K made a claim for a Personal Independence Payment (PIP) from DWP. PIP is a benefit for people with long-term health conditions or disabilities who need extra help with daily living or mobility. DWP considered his claim and, in November 2019, rejected it.

7. Mr K asked DWP to review its decision via Mandatory Reconsideration (MR). MR is the first stage of appealing a benefit decision. DWP undertook the MR and, in January 2020, told Mr K it maintained its original decision not to pay him PIP.

8. Mr K appealed the MR decision via a Tribunal, as this is the next step in the appeal process. His case was heard in March 2021. The Tribunal overturned DWP’s earlier decisions and found that Mr K should receive the standard rate of PIP for both the daily living and mobility components of his claim.

9. The Tribunal required DWP to pay Mr K the standard rate for the period from July 2019 to November 2023.

10. Mr K considered DWP was not implementing the Tribunal’s decision and so he complained to it about this. He escalated his complaint to the Independent Case Examiner (ICE, the second-tier organisation that considers complaints about DWP).

11. When it provided its report in August 2025, ICE did not uphold Mr K’s complaint, finding that DWP had implemented the Tribunal’s decision.

14. When we decide if we should conduct a detailed investigation of a complaint, we look at whether there are signs the organisation has got something wrong. We do this by comparing what should have happened with what did happen. We have done this and have not found any indications that something has gone wrong.

15. Our Principles of Good Administration (Our Principles) say that public bodies should act in accordance with the law, their statutory powers and their duties. Mr K complains that DWP has failed to implement the March 2021 Tribunal’s decision. The decision stated he was ‘entitled to the daily living component of PIP at the standard rate because he scores 8 points and that he is entitled to the mobility component of PIP at the standard rate because he scores 10 points. The award of both components of PIP is from 11 July 2019 to 19 November 2023 in accordance with the corrected decision’. DWP agreed with this and did not challenge this decision.

16. We see DWP made two payments to Mr K’s mother’s bank account (K’s mother is his appointee, meaning she deals with his benefits on his behalf). It did this on 11 and 14 July 2025. The sums paid were £11,525.80 and £15,942.19 respectively, totalling £27,467.99.

17. DWP explained to Mr K on 10 July 2025 that the first payment was for the PIP due for the period 11 July 2019 to 13 April 2022. The second was for 14 April 2022 to 2 July 2025. This covers the time specified in the Tribunal’s March 2021 decision and includes further payment for Mr K’s ongoing claim after November 2023.

18. We acknowledge that Mr K is unhappy he has not received a breakdown of the calculations used in making the payments to him. This is not something the Tribunal required it to provide and so DWP cannot be considered to have failed in not doing so. He could ask DWP for this breakdown if it is still required.

19. While we appreciate this has been a very difficult period for Mr K, we are satisfied DWP has done what the Tribunal decision said it needed to, in line with our Principles. Therefore, we will not consider this matter further. We wish him all the best for the future.

1. We have carefully considered Mr K’s complaint about DWP. We are sorry to hear about the problems he has experienced in relation to his benefit claims.

2. We have seen no indication that DWP failed to do what it was meant to do when it came to implementing the decision a Tribunal reached in March 2021. We have explained our decision below.