Patient Engagement
5
Recommendations
100% accepted
Government Response
Accepted (4)Accepted in Part (1)
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
5 total
F111
Accepted
Mid Staffs Inquiry
Lowering barriers
Provider organisations must constantly promote to the public their desire to receive and learn from comments and complaints; constant encouragement should be given to patients and other service users, individually …
- NHS England maintains the Friends and Family Test (FFT) as a continuous feedback tool for patients to rate their experience of NHS services (Friends …
Healthcare providers
F129
Accepted
Mid Staffs Inquiry
Ensuring assessment and enforcement of fundamental standards through contracts
In selecting indicators and means of measuring compliance, the principal focus of commissioners should be on what is reasonably necessary to safeguard patients and to ensure that at least fundamental …
- DHSC and NHS England stated in April 2025 that the Commissioning for Quality and Innovation (CQUIN) scheme is used to select indicators for measuring …
Commissioners
F135
Accepted in Part
Mid Staffs Inquiry
Public accountability of commissioners and public engagement
Commissioners should be accountable to their public for the scope and quality of services they commission. Acting on behalf of the public requires their full involvement and engagement: There should …
- The Health and Care Act 2022 established Integrated Care Boards (ICBs) to replace Clinical Commissioning Groups (Health and Care Act 2022). - DHSC and …
Commissioners
F238
Accepted
Mid Staffs Inquiry
Communication with and about patients
Regular interaction and engagement between nurses and patients and those close to them should be systematised through regular ward rounds: All staff need to be enabled to interact constructively, in …
- The Department of Health and Social Care and NHS England stated in April 2025 that the NHS Standard Contract requires providers to ensure sufficient …
Healthcare providers
F289
Accepted
Mid Staffs Inquiry
Experience on the front line
Department of Health officials need to connect more to the NHS by visits, and most importantly by personal contact with those who have suffered poor experiences. The Department of Health …
- The Department of Health and Social Care stated in April 2025 that the Connecting Programme was established in June 2013, requiring senior civil servants …
Department of Health and…