Patient Advocacy
2
Recommendations
100% accepted
Government Response
Accepted (1)Accepted in Part (1)
Recommendations in This Theme
recommendation across 1 inquiry
Across 1 inquiry
Tagged Recommendations
2 total
F133
Accepted in Part
Mid Staffs Inquiry
Role of commissioners in complaints
Commissioners should be entitled to intervene in the management of an individual complaint on behalf of the patient where it appears to them it is not being dealt with satisfactorily, …
- The Parliamentary and Health Service Ombudsman (PHSO) introduced the NHS Complaint Standards in 2022 to provide a consistent approach to complaint handling across the …
Commissioners
F134
Accepted
Mid Staffs Inquiry
Role of commissioners in provision of support for complainants
Consideration should be given to whether commissioners should be given responsibility for commissioning patients' advocates and support services for complaints against providers.
- Local Authorities are responsible for commissioning independent health complaint advocacy services (DHSC/NHS England implementation update to the Thirlwall Inquiry, April 2025). - DHSC and …
Commissioners