Advocacy

Properly trained independent advocates should be made available to service users and families to support effective communication with staff and for raising concerns and complaints. DoH/SPPG should specify the level …

We therefore recommend that a designated person should act as an advocate for such children, and should be responsible for ensuring the co-ordination and availability of services, and identifying suitable …

We therefore recommend that compensation should take the form of a lump sum payment.

Where meetings are held between complainants and trust representatives or investigators as part of the complaints process, advocates and advice should be readily available to all complainants who want those …

A facility should be available to Independent Complaints Advocacy Services advocates and their clients for access to expert advice in complicated cases.