Vulnerable group climate resilience

1 items 1 source

Failure to adequately engage communities and vulnerable groups to understand their disproportionate risks from extreme weather events.

Vulnerable group climate resilience has been flagged across 1 independent accountability source:

1 PFD report

This theme has been identified in one data source. As more data is added, cross-references may emerge.

Concerns: Npower failed to recognise a clearly vulnerable person, disconnecting their power despite staff concerns. Systemic failures in consumer protection and inadequate industry-wide changes risk future deaths.

Response: Ofgem proposes that the Safety Net wording be made more explicit regarding vulnerable domestic consumers with non-domestic supplies, including a commitment for suppliers to maintain an audit trail. Ofgem will …

Response: Energy UK reviewed its Safety Net policy for vulnerable domestic consumers with non-domestic supplies and has published an updated version. The amendment clarifies that such supplies will not be knowingly …

Response: Npower has permanently reviewed and updated its disconnection processes and guidance for domestic properties supplied via non-domestic lines, including clear guidance for identifying vulnerable occupants. All affected agencies and internal …