Service users, their families, carers and loved ones have been clear: high- quality care must be person-centred, responsive to the full range of needs individuals experience, and ensure involvement of their wider networks. Current services too often fall short—focusing narrowly on diagnosis, overlooking physical health, and failing to support people with housing, employment, and social connection. People are more than a diagnosis and the support they are given must reflect this through integrated approaches that take account of the whole person, the enduring nature of severe mental illness, and recognise the vital role played by families and carers. (Conclusion, Paragraph 49)