16
Deferred
Publish clear guidance on key worker roles to ensure care coordination for service users.
Recommendation
In some areas, the emphasis on care coordination may have been lost through the rollout of the CMHF. We recommend that NHS England publish clear guidance on the role of key workers to ensure all service users have access to a named individual responsible for coordinating their care. (Recommendation, Paragraph 110)
Government Response Summary
The government accepts the recommendation and states that NHS England is working with pilot sites, and insights from these pilots will be collated to inform future guidance on neighbourhood-based models of care.
Government Response
Deferred
Government Response
Deferred
HM Government
Deferred
The government accepts this recommendation. The government acknowledges the importance of addressing digital interoperability challenges to enable the community based mental health centre pilots to realise the full potential of the innovative care models they are testing. Effective data sharing and integration are critical to supporting joined-up care and improving outcomes. NHS England is working with pilot sites to identify barriers and share learning on digital solutions and best practice. Insights from these pilots will be collated to inform future guidance and support systems in implementing neighbourhood-based models of care, should they be scaled up. This approach will help ensure that lessons learned from the pilots strengthen future delivery and promote interoperability across health and care services.
Source
Committee
Health and Social Care Committee
Inquiry
Community Mental Health Services
Report
4th Report - Community Mental Health Services
02 Dec 2025
HC 566
Addressee Bodies
Department of Health and Social Care
Timeline
Recommendation age
0.7 yr
Report published
02 Dec 2025