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Publish clear guidance on key worker roles to ensure care coordination for service users.

Recommendation
In some areas, the emphasis on care coordination may have been lost through the rollout of the CMHF. We recommend that NHS England publish clear guidance on the role of key workers to ensure all service users have access to a named individual responsible for coordinating their care. (Recommendation, Paragraph 110)
Addressee Bodies
Department of Health and Social Care
Timeline
Recommendation age 0.5 yr
Report published 02 Dec 2025