37
Acknowledged
We recommend the Government’s present basic energy advice service available in England is upgraded to...
Recommendation
We recommend the Government’s present basic energy advice service available in England is upgraded to a specialist bespoke advice service similar to the Home Energy Scotland network. This should include measures to identify the most appropriate financing programme for each consumer.
Government Response Summary
The government acknowledged the growing use of its Simple Energy Advice service, stating that any future development will be based on an iterative process of user testing, but did not commit to upgrading it to a specialist bespoke service similar to Home Energy Scotland.
Paragraph Reference
154
Government Response
Acknowledged
Government Response
Acknowledged
HM Government
Acknowledged
User engagement with the Government’s Simple Energy Advice (SEA), continues to grow on a yearly basis as the public seek impartial and bespoke advice on how to improve the energy performance of their homes, including on national and local grants to help finance the installation of improvements. During the year April 2020-March 2021, there was a 450% increase in users of the SEA website and a 400% increase in calls to the freephone helpline compared to the previous year. Any future development of the SEA will be based on an iterative process of user testing.
Source
Committee
Environmental Audit Committee
Report
Fourth Report - Energy Efficiency of Existing Homes
22 Mar 2021
HC 346
Timeline
Recommendation age
5.4 yrs
Report published
22 Mar 2021