24 Not Addressed

Whatever external or impersonal forces might be contributing to the very poor treatment some tenants...

Conclusion
Whatever external or impersonal forces might be contributing to the very poor treatment some tenants have to endure, ultimate responsibility must lie first with the individuals concerned and then with senior management. We therefore strongly welcome the Government’s review of qualifications and professional training. Ensuring those working in the sector are properly qualified will be critical, as the most important step in improving service standards must be preventing the wrong people from entering the profession in the first place. We also welcome the announcement of an independent quality panel by the National Housing Federation and the Chartered Institute of Housing. (Paragraph 102) 72 The Regulation of Social Housing
Government Response Summary
The government outlines its existing outcome-focused, co-regulatory approach to social housing standards, emphasizing that providers' boards are responsible for meeting these standards to achieve a cultural shift, but does not directly address the committee's welcome of a review of qualifications or an independent quality panel.
Government Response
Not Addressed
HM Government Not Addressed
As set out above, we intend to retain our outcome-focussed approach to the standards as set out in the social housing white paper, which providers’ boards and governing bodies will continue to be responsible for meeting. Our experience of economic regulation is that our co-regulatory approach of seeking assurance from providers that they are meeting our standards ensures that the boards of providers focus on delivering the best outcomes rather than just doing the minimum to ensure compliance with specific requirements. Our approach is consistent with regulatory best practice and with the Regulator’s Code, and we strongly believe that it is more likely to successfully deliver the shift in culture within landlords that we are seeking to achieve through proactive consumer regulation.
Addressee Bodies
Ministry of Housing, Communities and Local Government
Timeline
Recommendation age 4.0 yrs
Report published 20 Jul 2022