Whatever external or impersonal forces might be contributing to the very poor treatment some tenants have to endure, ultimate responsibility must lie first with the individuals concerned and then with senior management. We therefore strongly welcome the Government’s review of qualifications and professional training. Ensuring those working in the sector are properly qualified will be critical, as the most important step in improving service standards must be preventing the wrong people from entering the profession in the first place. We also welcome the announcement of an independent quality panel by the National Housing Federation and the Chartered Institute of Housing. (Paragraph 102) 72 The Regulation of Social Housing