30
Acknowledged
The Housing Ombudsman’s new power to investigate systemic issues across the sector is an extremely...
Conclusion
The Housing Ombudsman’s new power to investigate systemic issues across the sector is an extremely valuable tool for improving quality across the sector, and we disagree strongly with the assertion that this represents any sort of encroachment on the remit of the Regulator of Social Housing.
Government Response Summary
The Housing Ombudsman welcomed the committee's support for their work on systemic issues and stated that they are investigating the systemic failures that give rise to complaints.
Paragraph Reference
117
Government Response
Acknowledged
Government Response
Acknowledged
HM Government
Acknowledged
We welcome the Committee’s support for our work on systemic issues. Investigating the systemic failures giving rise to complaints is a core aspect of a modern Ombudsman’s role and promotes a positive complaint handling culture. The issues we look at build a picture of the quality of residents’ homes or address sector-wide systemic failings responding to complaints. We publish upcoming report topics for our sector-wide systemic investigations on our website.
Source
Inquiry
The Regulation of Social Housing
Report
First Report - The Regulation of Social Housing
20 Jul 2022
HC 18
Addressee Bodies
Ministry of Housing, Communities and Local Government
Timeline
Recommendation age
3.9 yrs
Report published
20 Jul 2022