It is a significant shortcoming of the draft bill that it does not include provisions to introduce regulation of property managing agents, which is long overdue. We have heard many cases of appalling standards of service from some organisations—particularly England’s largest managing agent, FirstPort. For too long, agents have operated in the interests of freeholders as their clients, rather than in the interests of the leaseholders who pay the building’s service charges. A credible, independent Regulator 104 with proper enforcement powers would be the most effective measure to deliver improvements to managing agents’ service during this Parliament, to the benefit of all leaseholders and future commonholders. (Conclusion, Paragraph 115)