The Committee’s report outlined concerns that where the Financial Ombudsman is making decisions which go against regulatory principles there should be some right of challenge for those the decision goes against. We and the Ombudsman Service are aware of the need to ensure that, where complaints potentially have wider implications, the Ombudsman is aware of our expectations of firms in the circumstances presented by the complaint, and we have given consideration to whether there are ways for consumers to obtain fair redress other than going through the complaints process. We and the Ombudsman are currently considering whether any changes to current arrangements are needed to ensure these outcomes are achieved.