30 Accepted

The FCA should provide us with an update on its resolution of LCF complaints by...

Recommendation
The FCA should provide us with an update on its resolution of LCF complaints by 30 September 2021. (Paragraph 160) Financial promotions
Government Response Summary
The government commits to providing an update to the Committee on the FCA’s resolution of LCF complaints by 30 September 2021, noting that 98% of complainants had already received a response by 23 August 2021.
Government Response
Accepted
HM Government Accepted
In accordance with the Complaints Scheme, all LCF complaints are being considered individually. We will provide an update to the Committee by 30 September 2021 on the FCA’s resolution of the LCF complaints. As at 23 August 2021, we had responded to 98% of the 1,106 complainants.