Where delivery depends on voluntary industry action, HM Treasury should set out clear triggers for further intervention. It should also explain what evidence or level of consumer harm would be needed before existing reserve powers, including those on access to banking services, would be used. Given 17 that the Financial Services and Markets Bill is currently before Parliament, and the length of time it could take to pass any future legislation, HM Treasury should consider now whether the Bill should include further targeted powers to intervene if voluntary action fails to secure reasonable access to essential financial services. (Recommendation, Paragraph 36)