Older age is not in itself a cause of digital exclusion but strongly correlates with some of the key measures, including lack of broadband at home and non-ownership of a smartphone. There is also a large number of “hidden” digitally excluded older people: those who appear to be online, having broadband at home and owning a smartphone, but who lack the requisite confidence and skills to complete digital tasks without support. There has been a huge proliferation of digital technology and adoption of digital by default services across society, including in local authority services, banking, and healthcare, driven in part by cost savings and budgets cuts and exacerbated by the response to the Covid-19 pandemic. In this context, it is a considerable failure of government that the Digital Inclusion Strategy has not been updated, nor progress tracked, for a decade. We welcome the Government’s intention to remedy this as a priority. (Conclusion, Paragraph 75) 48