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County Court functions as a 'Cinderella service' facing systemic delays and reform failures

Conclusion
The County Court is the ‘Cinderella service’ of the justice system in England and Wales. It is beset by delays as a result of a failed attempt at digital reform, recruitment and retention issues, and a complex and dysfunctional “patchwork” of outdated paper-based and digital systems. (Conclusion, Paragraph 157)
Government Response

A response document is linked to this report, dated 17 October 2025. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
Ministry of Justice
Timeline
Recommendation age 1.1 yr
Report published 21 Jul 2025