Individual police forces do not have the capacity to manage the volume of fraud reports made and so it is vital that there is an effective reporting service that is victim-focused and can deal consistently with reports and progress cases swiftly to a resolution, all while keeping the victim updated on the actions being taken. Action Fraud has not proved itself to be fit for these purposes and is not sufficiently resourced to meet the growing and varied challenges of fraud. Action Fraud is due to be replaced in 2024; however, victims should not have to wait until then before they begin to see an improvement to the mechanisms for reporting fraud and monitoring the progress of their cases. The Government should take steps now to address these issues.