16

Shared services clusters use inconsistent methods for calculating potential benefits.

Conclusion
In autumn 2022, the business cases of three clusters (‘Synergy’, ‘Matrix’ and ‘Unity’) identified potential benefits (both “cashable” and “non-cashable”) of £2 billion at an estimated cost of £0.9 billion.29 However, the three clusters have not calculated these figures on a consistent basis. For example, clusters have different definitions for what constitutes “cashable” savings and have calculated them over different timescales.30 In addition, the ‘Defence’ cluster has yet to provide any information to the Cabinet Office on the benefits of its shared services plans and the ‘Overseas’ cluster has only recently provided a benefits figure of £6 million a year.31
Government Response

A response document is linked to this report, dated 21 July 2023. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 3.4 yrs
Report published 05 May 2023