26
Accepted
The BBC acknowledged that its tracking of financial metrics, outputs and outcomes of the World...
Conclusion
The BBC acknowledged that its tracking of financial metrics, outputs and outcomes of the World Service savings programmes need to be improved in future.51 The BBC explained that its ability to project manage the implementation of the World Service savings programmes and effectively track its inputs, outputs and outcomes was hampered by a lack of dedicated project management support. The BBC told us that it now has a new senior role in the World Service for strategic planning and delivery to support better implementation of programmes in the future.52
Government Response Summary
The BBC agrees with the committee's observation and is developing global and regional scorecards to track financial and non-financial metrics across inputs, outputs, and outcomes by March 2027. These scorecards will be integrated into business review processes and used to assess benefits of the regional governance structure.
Government Response
Accepted
Government Response
Accepted
HM Government
Accepted
6.1 The BBC agrees with the Committee’s recommendation. Target implementation date: March 2027 6.2 The World Service is developing global and regional scorecards which look at both financial and non-financial metrics across input, output, and outcome areas. These are being trialled currently and will be used for business management and accountability through the quarterly and annual business review processes. They will form a consistent suite of metrics that will be tracked across transformation, ongoing efficiency and major savings programmes. 6.3 In addition, a specific separate set of metrics are being developed to assess non-financial benefits of the regional governance structure in areas such as leadership and accountability, faster decision-making, stronger governance, compliance and risk management, among others.
Source
Committee
Public Accounts Committee
Inquiry
BBC World Service 2024-25
Report
72nd Report - BBC World Service
13 Mar 2026
HC 1299
Addressee Bodies
HM Treasury
Timeline
Recommendation age
0.4 yrs
Report published
13 Mar 2026