Customers experiencing problems after notifying the DVLA of medical conditions have consistently been the main source of complaints to the DVLA since 2018–19. In 2021–22, around 53% of all complaints to the DVLA were in this category, rising to 68% in the first half of 2022–23.42 We raised concerns that the DVLA’s pattern of providing worse service—in particular, much longer turnaround times—to customers with certain medical conditions might be an equalities issue and a potential case of discrimination against disabled applicants.43 The DVLA told us that straightforward medical conditions are generally closed much faster than applications from customers with complex or multiple medical conditions. The DVLA’s usual standard, which it is aiming to return to, is to process 90% of drivers’ medical applications within 90 working days. In our view, 90 working days is still too long for a customer to wait.44