The Department told us that it “absolutely” wanted parents who were not receiving maintenance because the other parent was not willing to pay to feel that they can come to the Child Maintenance Service and that it will support them. It explained that, since closing CSA cases at the end of 2018, it had “much more opportunity to focus on things like building awareness and growing the caseload”. As part of this, it told us that it had been providing training to Universal Credit Work Coaches on the CMS and what it does, and that it was putting more services online to improve the accessibility of its Options Service (a mandatory service for those applying to the CMS designed to help families make an informed choice about arranging maintenance).16