3.1 The government agrees with the Committee’s recommendation. Recommendation implemented 3.2 The department already has robust processes in place for identifying victims of domestic abuse and ensuring they receive the right support. The department has call scripts that ask directly about domestic abuse; mandatory domestic abuse training for all CMS staff; a Complex Needs Toolkit and a Domestic Abuse Plan to guide caseworker responses to domestic abuse victims and survivors. 3.3 The department also commissioned an independent review of CMS domestic abuse processes in Autumn 2021, which has now completed. The government is currently assessing its recommendations. 3.4 Furthermore, the department will assess the forthcoming Domestic Abuse Statutory Guidance, once published by the Home Office, to assess implications for ways in which coercive control can be best identified and for best practice with regards to service delivery and communications for domestic abuse survivors. 3.5 The department is in the process of adapting its Transformation Programme to incorporate further support and communications with domestic abuse survivors into CMS organisational design and throughout the customer journey, which will continue throughout 2023. 3.6 More comprehensive conversations are being considered to ensure customers are closing cases for the right reasons and are aware they can return to our service. Although the department will not be able to routinely follow-up on closed cases, once cases move from Collect & Pay to Direct Pay parents are given clear communications about what to do if the arrangement is not working through mobile text messages, letters at each annual review and there are prompts on ‘My Child Maintenance Case’.