The Department told us that the use of remote hearings is at the discretion of the judge in each individual case, and that everybody is entitled to have their reasonable adjustments considered by the judge. However, a third of people who requested reasonable adjustments said their request was not granted. The Department said that it will look into these issues further to ensure that participants’ needs are taken into account. HMCTS told us it will take several more months to work through the detail of the evaluation and revise its approach if needed.27