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We asked HMCTS what progress it had made on implementing Dr Natalie Byrom’s recommendations on...

Conclusion
We asked HMCTS what progress it had made on implementing Dr Natalie Byrom’s recommendations on digital justice and data.44 HMCTS told us it had set up a senior data governance panel to provide advice on the accessibility of data and will announce in early 2022 what data it intends to publish and make available. In its written submission, the Legal Education Foundation expressed frustration at the lack of progress on implementing Dr Byrom’s recommendations.45 In particular, HMCTS’s progress has been limited by not currently collecting all the data that it wants. When complete, HMCTS said that its reform programme and new digital case management system—the Common Platform—will address the key gaps in its data.46 HMCTS told us it has rolled out the Common Platform to 44% of Crown Courts. It has experienced some problems with the system, including slow processing at particular points, so HMCTS has paused the rollout while it addresses these issues and carries out a formal review. It said that this pause would also give it time to build back the confidence of HMCTS staff and others using the system. HMCTS told us there was contingency built into its plan and so should not affect the timing for completing the rollout.47 However, we have reported previously on delays to HMCTS’s reform programme. In July 2018, we reported that HMCTS had pushed its expectation for completing the rollout of the Common Platform from July 2018 to July 2020.48
Government Response

A response document is linked to this report, dated 27 May 2022. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 4.5 yrs
Report published 09 Mar 2022