33
We asked about the support and software that would be available to small taxpayers.
Recommendation
We asked about the support and software that would be available to small taxpayers. HMRC said it was gearing up to support customers but that it would not be delivering software itself. Nevertheless it had received pledges from industry that they would, as they did for VAT, provide free-at-point-of-service software for those taxpayers with the most simple needs.61 HMRC said the software industry had plenty of time to act on user research and get software right by 2024.62 HMRC’s estates strategy
Government Response
A response document is linked to this report, dated 28 April 2022. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Inquiry
HMRC Annual Accounts 2020-21
Report
Thirty-Seventh Report - HMRC Performance in 2020–21
11 Feb 2022
HC 641
Addressee Bodies
HM Treasury
Timeline
Recommendation age
4.6 yrs
Report published
11 Feb 2022