1
Not Addressed
On the basis of a report by the Comptroller and Auditor General, we took evidence...
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Cabinet Office and HM Revenue & Customs (HMRC) on the challenges in implementing digital change in government.1
Government Response Summary
The government's response quotes a different PAC conclusion about efficiency drives and cost shunting, and does not address the committee's introductory statement about the evidence session on digital change challenges.
Government Response
Not Addressed
Government Response
Not Addressed
HM Government
Not Addressed
2. PAC conclusion: Past experience shows that attempts to improve efficiency can inadvertently reduce the quality of services or increase costs elsewhere – what this Committee has called cost shunting.
Source
Committee
Public Accounts Committee
Report
Thirtieth Report - Challenges in implementing digital change
10 Dec 2021
HC 637
Addressee Bodies
HM Treasury
Timeline
Recommendation age
4.6 yrs
Report published
10 Dec 2021