1
On the basis of a report by the Comptroller and Auditor General, we took evidence...
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Cabinet Office and HM Revenue & Customs (HMRC) on the challenges in implementing digital change in government.1
Government Response
Acknowledged
Government Response
Acknowledged
HM Government
Acknowledged
2. PAC conclusion: Past experience shows that attempts to improve efficiency can inadvertently reduce the quality of services or increase costs elsewhere – what this Committee has called cost shunting.
Source
Committee
Public Accounts Committee
Report
Thirtieth Report - Challenges in implementing digital change
10 Dec 2021
HC 637
Addressee Bodies
HM Treasury
Timeline
Recommendation age
4.5 yrs
Report published
10 Dec 2021