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DWP’s root cause analysis overlooks official error, focusing on claimant fraud

Conclusion
In its 2024–25 annual report and accounts, the Department published information on some of the work it had done to identify and tackle the root causes of fraud and error, particularly on Universal Credit through activities such as its Targeted Case Review of existing claims.20 Targeted Case Review has helped inform a range of improvements – for example, the Department is introducing ‘periodic redeclaration’ of Universal Credit claims after Targeted Case Review helped identify people not regularly reporting changes of circumstances as a key source of error.21 We note, however, that the Department’s analysis of the root causes of fraud and error has to date focused on claimant error and fraud rather than official error.22 13 Q 14 14 FAE0007 15 Q 14 16 C&AG’s Report (overpayments), para 2.16 17 Q 4 18 C&AG’s Report (on accounts), para 6 19 C&AG’s Report (on accounts), paras 6, 27; C&AG’s Report on DWP’s accounts 2023–24, Session 2024–25, HC 129, 12 July 2024 , paras 14, 21 20 DWP Annual Report and Accounts 2024–25, pages 104-105 21 C&AG’s Report (overpayments), para 3.21 22 DWP Annual Report and Accounts 2024–25, pages 104-111 9
Government Response

A response document is linked to this report, dated 7 April 2026. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.6 yr
Report published 11 Feb 2026