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Publish regular jobcentre-level data on work coach numbers and into-work rates for transparency.

Recommendation
Greater transparency about jobcentre performance is needed to enable effective local scrutiny. In our July 2025 report on Jobcentres, we recommended that the Department should set out how it will increase transparency around jobcentres, for example by regularly publishing jobcentre-level data, including data on work coach numbers against need and into-work rates. On the day of our evidence session in October 2025, the Department published the first in a new series of quarterly labour market insights. This publication provides into-work data at jobcentre district and local authority level but not for individual jobcentres, and provides no information on work coach numbers. In seeking to justify its approach, the Department says that data at jobcentre level are less robust and subject to more volatility, and that it is concerned that publishing data at this level could lead to it having to explain the particular circumstances of each jobcentre, which would require a lot of resources. We are disappointed by this response and, while we welcome the new publication, without greater transparency, effective local scrutiny of jobcentre performance will not be possible. recommendation The Department should be more transparent by implementing our previous recommendation to publish regularly jobcentre-level data, including data on work coach numbers against need and into-work rates. This data could be included in the new quarterly labour market insights publication. 4
Government Response

A response document is linked to this report, dated 1 April 2026. Response attribution to this recommendation has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.7 yr
Report published 09 Jan 2026