The Cabinet Office told us that political sponsorship and support is considered essential as well as that of senior leaders within departments.13 This aligns with government’s goal of creating a more “productive and agile state”.14 Introducing targets for getting processes and systems in place to identify the costs of services would sharpen focus; while this would require a significant cultural shift, we were told that this would be “pushing at an open door”.15 Helping departments with the practical steps they can take